Contact us

Questions about a product, an order, or whether something will fit your shelf? Send us a message and a person will reply — usually within one working day.

If you are asking about an existing order, please include your order number so we can find it quickly. For anything damaged, a photo lets us sort a replacement straight away without sending it back.

Returns

Message us before posting anything back, so we can confirm the right address for your order. Full detail is in our return policy.

Who you are writing to

Tuckvale is a one-person homeware shop run by Ibrahim Demir from Penicuik, Scotland. There is no call centre and no script.