Delivery is free on every order, with no minimum spend, and we dispatch within 2 working days.

How long it then takes depends on where the item is stocked, so we show a date range on every product page rather than one promise for everything. Most of our range ships directly from the makers and takes 15 to 30 days. A few items are held in a UK warehouse and arrive inside a week — the CO₂ coffee canister is one of those.

Longer than a big retailer on most things. We would rather say so than surprise you. UK only for now. Full detail in our shipping policy.

You have 30 days from delivery to change your mind, which is longer than the 14 days the law requires. Changed your mind and you cover return postage; faulty, damaged or not as described and we cover everything. Message us before posting anything back so we can confirm the right address. Full detail in our return policy.

Every listing gives the real dimensions in centimetres — width, depth and height — so you can measure your shelf, drawer or cupboard before you order rather than after.

Photographs are there to show you the thing, not to judge scale by: where a measurement matters, go by the figure stated. If you are unsure whether something will fit, message us with the space you have and we will tell you honestly.

Tuckvale is run by Ibrahim Demir from Penicuik, Scotland — a sole trader, not a warehouse.

Most of the range is sent directly from the suppliers who make it, which is how the prices stay sensible without us holding stock. It is also why delivery takes longer on some items than others, and why each product page carries its own date range. More about us.

If you order several things, they may come from different suppliers, so they can arrive on different days in separate parcels. Each product page shows its own expected dates, so you can see in advance which items travel together.

You are never charged more than once for delivery — it is free on every order regardless of how many parcels it takes.