Refund policy
If something is not right, we will fix it. Nothing below affects your statutory rights.
Your legal right to cancel
As a consumer you have the right to cancel within 14 days of receiving your order, without giving any reason, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Once you tell us you are cancelling you have a further 14 days to send the goods back, and we refund you within 14 days of receiving them.
Our returns window
We give you 30 days from delivery, which is longer than the law requires. Message us within 30 days and we will arrange the return.
Condition
Please return items in a resaleable condition with the original packaging where you still have it. You are welcome to open the box and inspect something as you would in a shop — that never affects your right to cancel. If an item has been used beyond that, we may reduce the refund to reflect the loss in value.
Who pays the postage
- Changed your mind: you cover the cost of sending it back. We will tell you the cheapest sensible option.
- Faulty, damaged, or not as described: we cover everything, including the original delivery cost. You will not be out of pocket.
Where to send it
Please contact us before posting anything. Some items are returned to the supplier rather than to us, and sending it to the wrong place delays your refund. Message us and we will confirm the correct address for your order.
Where a return does come to us, the address is:
Tuckvale, 18 Feldspar Gardens, Penicuik, EH26 0SF, United Kingdom.
Faulty or damaged items
Email a photo through the contact page. We will replace or refund in full, and you will not be asked to post a broken item back. Under the Consumer Rights Act 2015 goods must be of satisfactory quality, fit for purpose and as described — if they are not, that is on us.
Refunds
Refunds go back to the card or account you paid with, within 14 days of us receiving the return or of you proving you sent it. Your bank may take a few working days to show it.
Starting a return
Message us through the contact page with your order number and what you would like to do. A person will reply, usually within one working day.