Track your order

We do not run a tracking widget on the site, because for most of our deliveries it would tell you less than we can.

What you will get

You receive an email the moment your order is dispatched, which is within 2 working days of ordering. If the carrier provides a tracking number for your parcel, it is in that email.

Some economy services do not offer tracking at all. If yours does not, that is normal and does not mean anything has gone wrong.

Want an update?

Message us through the contact page with your order number and we will chase the supplier and come back to you, usually within one working day. That gets you a real answer rather than a status page that has not moved.

How long to wait

It depends on the item, so the honest figure is the one on the product page — each one shows its own estimated arrival dates under the Add to cart button. Items held in a UK warehouse arrive in about 3 to 6 working days; most of the range ships direct from the maker and takes longer, often 15 to 30 days.

If the later date shown on the product page has passed and nothing has arrived, tell us and we will replace or refund your order. Full detail is in our shipping policy.